Send us an email at hello@saltdesignco.studio and we'll set up an inquiry call! All phone calls are booked through our online calendar so you can find the time and date that suits you best with no back and forth. We’ll call you at your chosen time, simple!

Once a project is in process, you can use the same link to book a call if you have any questions or want to run an idea by us. We’ll see the call booked in on our calendar and one of us will give you a call to chat.

Both of us are in every client project and at (almost) every client meeting. On some projects, one of us may take the lead or be more in communication with you, however, we both review and consult on the project throughout its duration to ensure a high standard of work and to catch any human errors. For brand projects in particular we are both very present.

As we are both designers we instead split our work by our strengths; Daphne is more analytical and leans towards a more neutral aesthetic while Lucy is a big picture thinker and favours a more feminine style.

Ultimately we do different things but we also do a lot of the same things, communicating as we go and leaning on our strengths so you get the best of us both.

Yes! While we love working locally and meeting our clients in person, we have also worked with clients in Toronto, South Carolina, Seattle, Victoria and Northern B.C.

For all of these projects, we operate 90% the same as our local projects - with all communication happening through email and our project management system. We will swap in-person meetings for video calls and will be available for more video chats should you need them.

All initial inquiries are best done over the phone unless you have a specific reason to meet in person (just let us know if you do!). We find that we can achieve everything we need in a 20-minute phone call, and from there can answer further questions over email or with an additional call.

As soon as you are signed on to work with us, we will set up an in-person or Zoom meeting to get to know you and your business better!

The timeline for our Brand and Web Design process has been crafted intentionally. It is a fair timeline that allows ample room for us to deliver our best work to you and for you to give us thoughtful feedback on the work we've provided.

Should you have a tight timeline, however, we'll try our best to adhere to any due dates you may have. We may have to decline your project, should we feel that it is not realistic or in certain cases, include a rush fee if the turnaround is tight but doable.

We recommend reaching out to us at least 5 months in advance of your due date.

No, we aren’t! Salt Design Co. is literally just the two of us, Lucy and Daphne, and our amazing admin assistant, Carina.

We consider ourselves more as entrepreneurs, working as a small business. This means that there are lots of things larger agencies do that aren’t necessarily part of our services.

If we decide to work together, we approach it like a collaboration! We become members of the same side—working together to create a memorable brand and website that will help you grow your business.

We consider websites to be your virtual storefront. It's *the* place you are able to showcase who you are to your clients and customers. Without a brand, we are not able to effectively do this for you!

All of our web designs are based on the needs of your business and built off an established strategy. This way, we can be really sure that we have met your business needs (and goals!) and that the website will function the way it needs to while also ensuring your brand values and personality are clear.

We do not want to arbitrarily choose fonts and colours for your business. We've tried this in the past and trust us, the website is never as good as it could be.

A logo is only one part of a brand identity. Even if you have a brand strategy already completed, your brand is not complete with just a logo. What fonts and colours will you be using? How will you be using them? What about patterns, illustrations or other brand details? These are all things we take into consideration when creating a brand. Together these items visually represent a business–something a logo just cannot do on its own.

Beyond that though, a brand really is more than choosing some fonts and colours–it’s *how* those things are used and what the overall tone, mood and voice of the brand are A brand encompasses the personality of the business and ensures that all touchpoints with a customer or client are consistent both visually and in tone.

When creating a brand we consider the language, values, messaging and personality of the brand to ensure that the visuals match and guide you in communicating what matters to your people.

TL;DR A logo is part of your brand and incomplete on its own. We only design full brand identities.

Yep! While we specialize in small business branding and web design, we are available for other design needs. If you want to add marketing materials or packaging onto a brand or website project, let us know!

Yes! Once our project is completed, we offer hourly maintenance packages so you can always have us on hand for website updates. You can also hire us for your marketing design needs, packaging, social media graphics and more!

We are always available for questions or further design support too. We’re happy to point you in the direction of other resources you might need and will most likely continue to champion you online too!

Even if we’re done working together, we consider you part of the Salt Family; we’ll often look for ways we can support you - either by promoting you on our Instagram, inviting you to our events, asking you to speak on our podcast or connecting you with other clients who you could collaborate with.

We love the people we are lucky enough to work with and consider many of our clients as friends - and that doesn’t end when a project does!